how do i get in touch?

Please fill out our contact form email or us directly at and we will be in touch as soon as we can.

If you’re reaching out in regards to an order, please don’t forget to include your order number.

Do you have a store?

We are purely an online store. You can visit our size guide to double check your measurements and ensure you're choosing the right size.

alternatively you can email us at if you're needing help with sizing, fit, style or anything it may be!

shipping & returns

How much is shipping?

we offer express shipping for $5.99 on all orders australia and new zealand wide.

shipping for international orders will be calculated for individual countries at time of checkout.

How long does delivery take within Australia and New Zealand?

our express shipping can take 1-3 business days australia wide, and 5-8 business days to New Zealand.

Once your order has been processed, you will receive an email from us and Australia Post with a delivery estimate and your tracking number.

Express Post is unavailable for delivery to PO Boxes, however will be sent via standard post. please allow between 7-14 days for PO Box deliveries.

Do you ship internationally?

yes we definitely do!

shipping for international orders will be calculated for individual countries at time of checkout.

how long does delivery take for international orders?

standard shipping time frames for international orders are between 7-14 business days, however delivery times vary and depend on which country we are shipping your product to.

once your order has been processed, you will receive an email from us and Australia Post with a delivery estimated time frame and your tracking number.

Do you offer exchanges and refunds?

we want you to feel your absolute best in your purchase and so, we do offer exchanges and refunds!

if you need to return/exchange for any reason, be please refer to our return policy and contact us via email to arrange.

please note we do not offer refunds on sale items, only exchanges for another size or product of the same value.

onetwenty swim reserves the right to reject the returns of goods which are not returned in accordance with our delivery and returns policy.

how long will it take to process my refund?

please allow up to 7 business days for your refund to be completely processed.

can i change my address after i've placed my order?

if you have entered the wrong address or need to update your address, please email as soon as possible so we can try our best to get it updated for you.

Once you receive a tracking number from our courier, you will need to contact them to redirect your order.

our pieces

How should I care for my swimwear?

hand wash in cold water using gentle detergents to keep shape and quality at it’s best. we have utilised luxe fabrics that are made to resist sun creams, oils and chlorine, but if needed, spot clean using gentle detergent to remove and then rinse in cold water.

air dry in the shade on a flat surface for best results.

is your sizing true to size?

Yes. We have worked along side our manufacturer to test and ensure are sizing is true. If you’re unsure, please see our size guide for individual measurements.

Where are your products designed and manufactured?

onetwenty swim is inspired and design in Queensland, Australia. Each piece is made with love by our team in Indonesia.

Is your swimwear sustainable?

each collection is produced with upcycled materials from waste collection and regenerated into natural and sustainable fibers that produce our eco fabric.

78% recycled polyamide + 22% elastane.

what are your eco strategies?

- swimsuits made from ocean waste turned into recycled materials
- custom prints made with eco ink
- paper hygiene liners instead of plastic
- 100% biodegradable packaging
- reusable cotton bags
- recyclable cardboard box
- recyclable tissue paper and package cards
- 100% biodegradable mailers
- ink free packaging printer
- eco friendly packaging stickers

When will you be restocking sold out items?

We don’t restock any of our collections as each design is created with the idea of exclusivity, your piece is 1 of 20 ever sold.